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SupportLayer helps users find answers without leaving your product. Instead of searching documentation or creating support tickets, users receive contextual guidance directly inside your application—reducing support workload while improving the customer experience.
Live Product. Screens shown below are conceptual and illustrate our product direction — not a live application.
Most customer support requests aren't caused by software bugs—they happen because users can't find a feature, don't understand a workflow or aren't sure what to do next. The answers usually already exist somewhere in your documentation or knowledge base.
SupportLayer is being built as an intelligent support layer that lives inside your application. It understands where users are, what they're trying to accomplish and surfaces the right guidance before frustration turns into a support ticket.
Our goal isn't to replace your support team. It's to eliminate repetitive questions so your team can focus on complex customer conversations while users receive instant help exactly when they need it.
Provide answers based on the user's current page, feature and workflow instead of generic documentation searches.
Generate accurate responses using your approved documentation, FAQs and product knowledge.
When AI cannot confidently answer a question, conversations can be handed over to your support team.
Configure business rules, approval flows and support behavior that match your product experience.
Embed SupportLayer into your SaaS platform with minimal integration and centralized configuration.
Manage FAQs, knowledge sources, AI behavior and platform settings from a single dashboard.
Context-aware FAQs, documentation search and intelligent product guidance.
Conversational AI that understands user intent, application context and product workflows.
Smart escalation, lead capture, support routing and business-specific automation.
Usage insights, unanswered questions, AI learning and customer behavior analytics.
We're building this alongside a small group of design partners. Reach out if you'd like to be involved.